Context: Historically, we used Slack as the main communication tool for the organisation. We switched over to Status desktop in November 2018 but for a variety of reasons (message reliability, lack of collaboration features, etc) it hasn’t been adopted as much as originally intended. Based on the Engagement Survey feedback this has lead to silo-ing of communication, unknown/sporadic adoption of multiple tools, and in general has made it harder for us to connect.
After discussions in Istanbul it seems like a good idea to try and implement an organisation wide communication/collaboration tool and re-assess after 3 months or so. A few of you have reached out to recommend your preferred tool
Currently, outside of Status, I think that:
- Nimbus use Gitter,
- Embark & Design use Discord,
- PeopleOps (and @petty) have been trying Twist, Discord & Mattermost.
Given the range of considerations (recommendations, price, ability to search, ability to interact/react, share photos/gifs, current usage/adoption, ease and speed of setting up) it seems like the path of least resistance would be to try using Discord for the remainder of 2019. We could have this up and running tomorrow with little-to-no overhead or cost. Discord also has a neat voice channel option that a few teams have been playing around with.
Beyond the short-term, Jakub mentioned he’s been looking at using matterbridge to bridge communications across multiple clients - so ultimately everyone could use their own preferred tool but access the same information.
- We’ll check in with individual teams over the coming week to see if you’re interested in joining a Status discord.
- Note: No one is obliged to migrate. If you prefer then keep using whatever tools you’re currently using!
Note: PeopleOps will continue to check Status and other clients for messages in case people need to reach us. We’ll be everywhere