TL:DR - we’re planning to send out a 5 minute weekly pulse survey asking you to share your feedback on how the app worked (or didn’t) for you.
As a user of the Status app, your experiences of the highs and lows of using the app are a valuable source of feedback. Especially because we’ve made a huge leap in switching off Slack and dogfooding the app together. We know it hasn’t been easy - and we want to make sure we’re making the best of this opportunity.
Experienced app data loss? Or maybe you had a joyful experience using a new feature? The survey will be an avenue enabling you to report back each week. We’ll email you each Friday with this survey, and ask you to answer 9 optional questions to give us as much or as little detail about using the app as you choose. The questions we ask will be around issues encountered and your habits when using Status.
Why we’re doing this
Communication is a challenge that’s raised by multiple people, and we want to get more frequent actionable data on how people interact with Status to better understand specific problem areas.
Why your survey responses are important
This is our primary communication tool and we want to make the experience of using it as pleasant and engaging as possible. We want to track if improvements to the app are being felt over time by users (you!)
What will we be using survey responses for
Troubleshooting common issues and prioritising fixes/enhancements for the app. The results will be made available to everyone.
Take a look at the survey and feel free to suggest any changes you’d like to see (either to the question set or the survey plan itself). Cheers!