As we’re nearing launch, it might make sense to create a mailbox that we can share on our external pages where people can reach us (we’ve noticed from time to time that people email our hiring mailbox or other mailboxes as we don’t have a purpose-made support address).
I’ll keep an eye on the mailbox and loop in people as queries come in. Feel free to add this mailbox to your project page or anywhere that needs a contact detail for Status.
Whilst the incoming volumes remain small (up to ~30 emails per day) we can probably manage the traffic using a rudimentary set-up with mailbox flags and folders. Beyond that, we can put in place ticketing software like Zendesk to help manage tickets.
Meanwhile, I’ll also keep an eye on [email protected] in case things come there (I imagine there may be some stray emails that come through there due to people guessing the address).
cc @jonathan or updating web properties